Effective Date: 01-01-2026
Platform: https://focusle.com
At Focusle.com, we believe in transparency and fairness. This Refund Policy explains how payments and refunds are handled on our platform.
By making a payment on Focusle, you agree to this policy.
1. Nature of Service
Focusle provides digital services only, such as:
- Business video listing
- Online visibility
- Platform placement
- Digital presence features
We do not sell physical products and we do not act as a broker or agent between customers and businesses.
We do not sell physical products and we do not act as a broker or agent between customers and businesses.
2. No Guarantee of Results
Because Focusle only provides visibility and exposure:
- We do not guarantee leads
- We do not guarantee sales
- We do not guarantee customer inquiries
- We do not guarantee business growth
Business results depend on:
- Your offer quality
- Your pricing
- Your communication
- Your service delivery
- Market demand
Therefore, dissatisfaction based on performance does not qualify for refund.
3. Refund Eligibility
A refund may be considered only under the following limited conditions:
✔ Payment made but listing was never reviewed or published
✔ Technical error caused duplicate payment
✔ Platform failed to deliver the paid feature entirely
✔ Payment deducted but service not initiated due to system error
In such cases, the issue must be reported within 7 days of payment.
4. Non-Refundable Situations
Refunds will not be provided if:
- Your listing has been approved and published
- You change your mind after submission
- You fail to provide proper information or content
- Your listing is removed due to violation of guidelines
- You receive fewer leads than expected
- You misunderstood the service scope
- Your business performance is poor
- You provided misleading or prohibited content
Once service delivery begins, the value of digital visibility is considered delivered.
5. Removal Due to Policy Violation
If your listing is removed because of:
- Fake information
- Scam activity
- Copyright violation
- Misleading content
- Breach of Terms & Conditions
You will not be eligible for any refund.
Platform integrity comes first.
6. How to Request a Refund
To request a valid refund, contact us with:
- Payment receipt
- Registered email or phone
- Reason for request
Transaction details
📧 Email: focuslestudio@gmail.com
Our team will review and respond within 7–10 business days.
7. Processing of Approved Refunds
If a refund is approved:
- It will be processed to the original payment method
- Processing time depends on your payment provider (usually 5–10 working days)
- Any payment gateway charges (if applicable) may be deducted
8. Changes to This Policy
Focusle reserves the right to update this Refund Policy at any time.
The latest version will always be available on this page.
Continued use of the platform means acceptance of the updated policy.